Expressing complaints
a) Making a
complaint:
- I just don’t know what to
say, but……………………
- I’m afraid I have to make
a serious complaint.
- Oh, I’ve got a bit of
problem here, you see…………
- Sorry I have a complaint
+ Sorry to say this,
but…………………….
+I’m not really satisfied
with the way you ………………..
+ Look, I’m sorry to
trouble you, but……………………
+ I’ve been patient long
enough, but…………………..
+sorry to bother you,
but…………………………………….
b) Accepting a complaint:
- Oh, I’m sorry about that.
- I can’t tell you how
sorry I am.
- Oh, dear. I’m really
sorry.
+ I’m so sorry. I didn’t
realize.
+ I just don’t know what
to say.
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